Some Optus customers are still yet to get service on their phones or access to the internet, more than 24 hours after the telco suffered the biggest outage in Australian history.
The 10 million customers using the Optus network could not access the internet from 4am until about 1pm on Wednesday.
While most had their service restored by Wednesday afternoon, there are still some frustrated Optus subscribers waiting to get back online.
‘Woke up and still no internet. Optus did kindly send me a text telling me that I’ve used up half of my mobile data. Gee, I wonder why that is Optus?!! FFS!’ one wrote on Twitter on Thursday morning.
‘Day 2 of outage – PHONE APPS NOT WORKING / TV STREAMING NOT WORKING – No word from company about what is happening,’ said another.
‘Still no wifi. ‘Restored’, lies,’ said another.
‘My NBN is still not working,’ one person tweeted, claiming nobody from Optus was responding to their queries.
Earlier Optus CEO Kelly Bayer Rosmarin said a ‘technical network fault’ was responsible for the blackout but wouldn’t elaborate further
‘Optus internet is down again this morning. I’ve restarted everything and still not working. I can’t even get onto the Optus app. At least my phone is working,’ another shared.
An Optus Help worker responded to one tweet saying ‘some NBN connections may not be restored yet’ just before 7.30am on Thursday..
‘Please try restarting your modem by turning it off, unplugging it for 30 seconds, and restarting. Our people are doing their best to respond to your concerns, and Optus sincerely apologises for today’s outage,’ they said.
Wednesday’s outage was so serious that NSW Police urged family and friends of ‘vulnerable community members’ to check in on them in person because some many callers had been unable to access Triple Zero.
Network users in Brisbane, Perth, Sydney, Melbourne, the ACT, Tasmania and Adelaide have all reported blackouts with the Optus service.
Earlier Optus CEO Kelly Bayer Rosmarin said a ‘technical network fault’ was responsible for the blackout but wouldn’t elaborate further.
In an alarming update on Thursday, those affected by the nationwide outage were told they wouldn’t be offered compensation.
Ms Bayer Rosmarin and managing director of customer solutions Matt Williams told media compensating customers for the outage period is off the table as ‘refunding people for one day is probably less than $2.’
When asked about businesses who paid higher rates for the service and were unable to make sales, Mr Williams said the same applied that they would only be eligible for a small refund for the outage period.
‘We are not talking about compensation,’ he said.
Instead Mr Williams and Ms Bayer Rosmarin said they would ‘reward’ customers who stayed with Optus for their ‘loyalty and patience’ though did not provide specific details about what this would entail.
More to come
Source: | This article originally belongs to Dailymail.co.uk