A furious mother was forced to stuff her child into the luggage rack of a packed train despite paying £180 for the tickets.
Bee Rowlatt, 51, and her four children were travelling from York to London King’s Cross but no seats were available to them when they got on the full train.
Ms Rowlatt exposed Grand Central Rail on Twitter when she posted a photograph of her child sitting in a fully loaded suitcase rack.
She captioned the photo: ‘York to KX on @GC_Rail – no seats anywhere, floors and corridors completely blocked and one of my kids in a luggage rack.’
She added: ‘This trip cost £182.94.’
Furious mother Bee Rowlatt took to Twitter after she was forced to stuff her child into the luggage rack of a packed train despite paying £180 for the tickets
In the photograph taken by Ms Rowlatt, several passengers can be seen in the background sitting on the floor and stuffed in around luggage.
Responding to Ms Rowlatt’s tweet, Grand Central Rail tweeted: ‘Apologies for the discomfort. ^LA.’
Ms Rowlatt replied: ”Apologies for the discomfort La’ is not what I was hoping for to be honest.’
Ms Rowlatt was travelling from York to London King’s Cross with her four children but there were no seats available to them when they arrived on the packed train
Meanwhile, other social media users commented on the mother’s post to share their outrage.
One person wrote: ‘Please can you address not only this issue but the laughable response on here from one of your advocates. Disgusting.’
Another wrote: ‘Apart from the poor conditions, how is this considered safe @GC_Rail?
Ms Rowlatt took to Twitter to complain about overcrowding on the train, despite high ticket prices
After Ms Rowlatt exposed Great Central Rail on Twitter, the train company replied: ‘Apologies for the discomfort. ^LA’
Furious at Great Central Rail’s response, the 51-year-old mother responded saying: ”Apologies for the discomfort La’ is not really what I was hoping for to be honest’
‘If there was an incident of any kind how would these passengers safely evacuate a carriage or indeed the entire train? If someone needed help of any kind how would they be reached quickly?’
Another person tweeted: ‘Kindly offer a refund. Completely unacceptable. Buy more carriages and use them and no more shareholder payments till you do!’
‘Is that all you have to say? Third world conditions and no clue at all as to how you plan to improve things?’
Other angry people on social media posted comments on Ms Rowlatt’s post to express their shared outrage. One person said they were concerned for the safety of the passengers on the packed train
Another person demanded Ms Rowlatt be given a refund because the seating situation on the train was ‘completely unacceptable’
Supporting Ms Rowlatt, one man addressed Great Central Rail on Twitter and said: ‘Is that all you have to say? Third world conditions and no clue at all as to how you plan to improve things?’
Another social media user wrote: ‘Please can you address not on the issue but the laughable response on here from one of your advocates. Disgusting’
According to The Sun, who first wrote about the incident, on Grand Central Rail’s website train tickets for a journey from York to King’s Cross are priced anywhere from £33 to £241.
MailOnline has approached Grand Central Rail for comment.