Optus users are furious at the telecom giant after they were hit will overdue notices and invoices after enduring the biggest outage in Australian history.
Jess Rudd, Kevin Rudd’s daughter, was among the hundreds who slammed Optus for its pushy messaging which came after a nine-hour blackout on Wednesday.
The entire network was offline between 4am and 1pm as 10 million users were left without answers on what had happened and how long it would take to fix.
Lines of frustrated Optus users trying to swap networks were seen forming outside rival companies like Telstra and Vodafone and many businesses could not take card payments all day.
CEO Kelly Bayer Rosmarin has promised to provide compensation to those who were affected by the blackout, but only if they are in a post-paid plan.
Customers have slammed Optus for chasing up bills even before offering an explanation after a historic blackout knocked 10 million people offline for nine hours on Wednesday
Users took to X to ask why the first thing on the telecommunication giant’s radar post-blackout was overdue bills, rather than an explanation or an apology
Ms Rudd noticed that her phone was back online when she saw that Optus had sent an email about her bill.
‘Can’t make this up,’ she wrote on X.
‘Seriously Optus, how was your billing department functioning when every other business was unable to process a single POS transaction, make a call or send an email?’
Others who got their invoices sent as service was restored shared their similar disbelief that a bill reminder came before an apology or even an explanation.
‘So the first comms from Optus arrived on my phone after yesterday’s outage. An apology? An explanation? No, a reminder my bill is due next week,’ one man wrote.
‘I would like to know how you had the capacity to send me an overdue bill reminder yesterday while I was on SOS for 10+ hours,’ a second wrote.
Ms Rosmarin has been on an apology tour since the company resolved the blackout.
The embattled CEO also oversaw the single largest data breach that Optus had ever been victim to 14 months ago.
She has ruled out any notion of resigning and pledged to restore customer trust instead, starting with compensation for eligible users who were affected by the outage.
Hundreds of people flocked to the platform to slam Optus for their lacking response to the blunder, which was revealed to be caused by an internal glitch
Optus CEO Kelly Bayer Rosmarin is in the middle of an apology tour and has offered extra data to eligible who are on post-paid plans
Source: | This article originally belongs to Dailymail.co.uk
