Delta Air Lines CEO Ed Bastian shared his company has no plans to implement a new boarding process meant to save time being used by a competitor airline .
‘We have found that actually just boarding people and getting people moving through the plane is the fastest. Every time you add another feature, it gets more complicated,’ the CEO said.
He said Delta has tried ‘every which way to board customers,’ but if United does ‘crack that nut better, we’ll certainly copy them.’
United Airlines new seating plan, which went into effect on October 26, is called WILMA, which stands for window-middle-aisle. It is intended to cut two minutes on the boarding process for each flight.
Delta Air Lines CEO Ed Bastian said his airline will not be copying United’s new plan to let economy passengers with window seats board before middle and aisle seats
Bastian said his company is prepared for a busy holiday travel season and expects record breaking demand and revenue
Economy passengers with window seats will board in Group 3, followed by passengers with middle seats in Group 4 and passengers in aisle seats in Group 5, according to a company memo.
First-class and business-class passengers will experience no change in their boarding process and pre-boarding through Group 3 will also remain the same
Airlines are about to head into a busy season, Deloitte’s 2023 holiday survey found that 48 percent of Americans plan to travel during the holidays.
‘I expect our fourth quarter to be a record for the company both in revenues as well as in demand,’ Bastian told Yahoo Finance Live.
In 2022, the airline estimated they carried nearly 6 million customers from Nov. 18-29, averaging close to 500,000 customers per day.
Delta sparked a major backlash in September when it announced plans to cap the number of entries to its lounges and tighten the qualifying criteria for customers to earn frequent flyer status.
Bastian admitted the airline went ‘too far’ with its SkyMiles changes and said they will adjust.
‘There will be modifications that we will make, and you will hear about it sometime over the next few weeks,’ Bastian said.
After a year of flight delays and cancellations and plane collision near misses, the Department of Transportation admitted complaints are nearly double what they were a year ago.
Delta sparked a major backlash in September when it announced plans to cap the number of entries to its lounges
United Airlines implemented a new plan called WILMA, which stands for window-middle-aisle. It is intended to cut two minutes on the boarding process for each flight
The Department said it received 24,965 complaints about airline service in the first three months of this year, up 88 percent from the first quarter of 2022.
Consumers filed another 6,712 complaints in April, up 32 percent from a year earlier, and 6,465 in May – an increase of 49 percent.
They admitted that data about consumer complaints has itself been delayed due to the high volume of reports being processed by government bodies.
Alongside flight delays and cancelations, the data also takes into account issues with processing refunds, baggage, customer service and over-sales, among others.
Disability-related complaints, such as delaying or damaging wheelchairs, are also up from last year.