Harrowing footage has shown how a 92-year-old grandmother was left screaming for help for 22 minutes after a fall at a care home in the middle of the
Harrowing footage has shown how a 92-year-old grandmother was left screaming for help for 22 minutes after a fall at a care home in the middle of the night after her concerned family installed a secret camera in her room.
Dorothy Selwood is shown falling to the floor in her room at Blossoms Care Home in Greenhithe, Kent, as she tried to cross to the chair opposite her bed.
Granddaughter Samantha Tyson, 45, posted the footage on social media after watching her grandmother ‘begging and screaming’ and banging her walking stick on the ground to try and attract the staff’s attention.
The day after the fall Ms Selwood was in hospital, where she caught a chest infection and sadly died 10 days later.
One year on, Ms Tyson, a beautician from Dartford, has started a campaign to force the introduction of cameras in care homes across the country.
Dorothy Selwood, 92, fell to the floor in her room at Blossoms Care Home in Greenhithe, Kent, last year
Ms Selwood was classed as a ‘fall risk’ and had had previous tumbles at the home, her granddaughter said
Ms Tyson was left horrified when she watched the video and saw that neither of the staff who eventually attended her grandmother asked her if she was hurt
Ms Tyson shared around two minutes of the footage on TikTok, which shows Ms Selwood slowly getting out of bed and trying to reach the chair opposite.
But as she grabs the chair, Ms Selwood slips and falls onto the floor.
After attempting briefly to pull herself up and onto the chair, she calls for help and begins banging her wooden walking stick on the floor and against the side of her bed.
Yet it is 22 minutes until a member of staff enters her room to check on her.
The footage shows two care workers discovering Ms Selwood and asking her what happened.
One then leaves the room, saying: ‘I’ll call you an ambulance’.
The second leaves moments later, leaving Ms Selwood alone on the floor.
Her granddaughter said: ‘Every year, thousands of elderly people suffer from neglect and abuse in care homes. My nan was one of them.
‘In the last year of her life, she fell from the bed and her calls for help were ignored for 22 minutes.
Samantha Tyson, 45, and her family installed hidden camera’s in her grandmother’s room after becoming concerned about her care
Ms Selwood had been trying to cross from her bed to her chair when the fall occurred
The 92-year-old was left screaming for help and banging her walking stick for 22 minutes
‘It breaks my heart to think that she suffered so much in her final days.
‘If we didn’t have cameras we’d not have known how uncaring and uncompassionate the staff were.’
She explained how her family decided to install the concealed camera with the care home manager’s consent after Ms Selwood told them she was afraid of the night staff.
She added that installing cameras in all care homes would protect residents, while also protecting staff against false claims.
The family only reviewed the footage from their camera the morning after when she was already in the hospital and were horrified.
Ms Tyson said: ‘Nan was classed as a high fall risk and her room was very far from the communal lounge.
‘She fell a few times and I told them she would fall again and no one would hear her. The night of the video it was dark. She tried to get to the chair. She slipped and fell.
‘The fall mat did not alert staff as it was faulty and she lay screaming and banging for 22 minutes.’
She added she was left appalled by the eventual interaction between staff and her grandmother: ‘Both walked out without comforting her or asking if she was ok or hurt.’
Unfortunately, after the fall Ms Selwood contracted an infection in hospital and died 10 days later
According to Ms Tyson, Dorothy said she was afraid of the night staff which raised concerns for the family and prompted them to install cameras.
She added: ‘My nan told us they were not treating her well so we put cameras in with the manager’s consent and also Nan’s consent.
‘She felt safer once we installed the camera as we could access it 24/7 and talk to her through it.’
Ms Tyson also said the majority of care home staff are professional and caring.
She said: ‘They work so hard and are completely unappreciated. The majority of carers are compassionate and lovely and treat residents like family.
‘They are understaffed and under a lot of pressure day to day. They work long hours and do an amazing job.
‘The few bad carers are a very small percentage.
‘To all the lovely people that have compassion for what my nan went through, I see them and recognise them for the angels there are.
‘Our old people need protecting and the system needs to change.’
Blossoms Care Home released a statement to local media that read: ‘Our staff followed the appropriate procedures to deal with the incident.
‘A full report was provided to Kent County Council Safeguarding team where there was no findings of neglect.
‘This report highlighted some areas of practice which could be improved, and action was taken to do so.
‘The home manager, staff and I feel, it was an unfortunate incident, it is regrettable, and we fully empathise with Ms Selwood’s family.’