Outraged passengers were left stranded in Tenerife last night after easyJet cancelled a delayed flight to London Gatwick because a customer 'defe
Outraged passengers were left stranded in Tenerife last night after easyJet cancelled a delayed flight to London Gatwick because a customer ‘defecated on the toilet floor’.
Footage shared online and to MailOnline show pieces of toilet paper littering the aeroplane’s walkway, while another captures the pilot explaining that the flight has been cancelled.
The clip begins during his speech, with the pilot saying: ‘rather entertaining to defecate the front toilet so we’re now staying the night here, we’re now going to get everyone off… and organise hotels then we’ll fly back tomorrow morning.’
Flight EZY8054, which was scheduled to depart on Sunday at 20.05 and arrive in the British capital at 00.20, had already been delayed several hours before it was eventually cancelled.
Passengers are now expected to board flight 9954 to London at 3pm today – after easyJet admitted it was ‘unable to find hotel rooms in the area’, forcing customers to sort out their own last-minute accommodation for the night.
Outraged passengers were left stranded in Tenerife last night after easyJet cancelled a delayed flight (pictured) to London Gatwick because a customer ‘defecated on the toilet floor’
Speaking to FEMAIL, one passenger, who didn’t want to be named, explained how the flight went from bad to worse, with customers firstly moved from one aeroplane to another.
The second aeroplane was said to be smaller ‘so it was absolute chaos’, according to the passenger, who explained how people were offered £500 vouchers if they volunteered to leave the flight.
‘No one took it,’ said the passenger. ‘So then they had to remove ten people from the plane, which caused lots of arguing, and that literally took two hours.
‘But then once they got those ten people off, the plane was heavy because we were at full capacity. So then they were randomly putting our luggage on other people’s flights to Gatwick, and that took hours again.’
People then started to notice the toilet situation, with the passenger saying the ‘whole incident was handled really poorly, because it could have genuinely been an accident.
‘We had loads of issues with our flight… so someone could have literally just accidentally s*** themselves.’
Following the cancellation, easyJet also admitted that it was ‘unable to find hotel rooms in the area’.
A statement on the company’s website regarding the flight tracking information said: ‘Due to extremely high demand, unfortunately we’re unable to find hotel rooms in the area.
Footage shared online (pictured) and to MailOnline show pieces of toilet paper littering the aeroplane’s walkway, while another captures the pilot explaining that the flight has been cancelled
‘If you need a hotel room and are able to make your own arrangements, we’ll refund the cost of a reasonably priced room, meals and travel costs to and from your hotel.
‘In this case we ask that you look for accommodation which is about three stars or equivalent.’
After revealing the new flight details, easyJet added: ‘Once again, we’re very sorry for the disruption to your travel plans.’
However, it wasn’t enough to satisfy the outraged customers who had apparently been left on the flight with ‘zero communication’ before it was cancelled.
Taking to X (formerly Twitter), one person wrote: ‘Real good of @easyJet to delay the flight 3.5 hours with 0 communication then decide to cancel it altogether because someone took a s*** on the toilet floor. Quite literally couldn’t make this s*** up.’
Reaction: However, it wasn’t enough to satisfy the outraged customers who had apparently been left on the flight with ‘zero communication’ before it was cancelled
Another said: ‘How is it OK to leave people sitting for hours on a plane, then tell them it’s been cancelled, in the middle of the night in a different country?’
A third added: ‘So we’ve been given the excuse of a toilet being defecated in for the reason for a CANCELLED flight?!
‘@easyjet this is UNACCEPTABLE!! Your customer care is ATROCIOUS. 100s of passengers left STRANDED in the airport terminal! Do something!!!!’
A fourth individual also thought to have been booked on the flight said: ‘Utterly disgusting treatment of your customers.
‘Abandoned in a foreign country, no staff available to support at 3am when we were cancelled. Now no repayment as a Booking.com receipt isn’t good enough. Never, never again.’
A spokesperson for easyJet told MailOnline: ‘easyJet can confirm that flight EZY8054 from Tenerife to London Gatwick yesterday evening was initially delayed while some bags were offloaded to be carried on the next available flight for safety reasons, due to the aircraft being overweight.
‘The flight was subsequently delayed overnight due to the aircraft requiring additional cleaning. We provided hotel accommodation for all customers however as there was limited nearby hotel availability in the area we also advised any customers who booked their own that they will be reimbursed.
‘The safety and wellbeing of our customers and crew is easyJet’s highest priority and while this was outside of our control we would like to apologise to customers for the inconvenience caused.’