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A McDonald’s customer was puzzled after noticing two Big Mac meals were priced different on the MyMacca’s app.
A father claimed he and his daughter were using the app on separate phones to order the meals.
But he quickly noticed one price was $3.75 more expensive, despite being the same.
‘Same meal same address, two different devices! How!? Check your prices people!’ he wrote on Facebook alongside two screenshots.
‘My daughter took a screenshot of what she wants me to pick up for her, I then put the order into my app before going to get it.’
Daily Mail Australia understands a number of factors can influence the price of orders on the app, including restaurant location, if it’s a pick up or delivery order, and customisations. As McDonald’s restaurants are franchises, the prices also tend to differ.
A father claimed he and his daughter were both using the MyMacca’s app to order a Big Mac meal on separate phones. But he quickly noticed one price was $3.75 more expensive
They both ordered a Big Mac meal with large fries and large chocolate shake – though one burger excluded onions and shredded lettuce while the other excluded pickles.
It’s unconfirmed where in Australia the two customers were or if the app had defaulted to another nearby location.
After seeking advice on Facebook, others joined the conversation and shared their assumptions.
One guessed the price difference was due to a delivery fee, while another said the MyMacca’s app offers customers different discounts and deals.
Others also tapped into the MyMacca’s app and noticed the price of a Big Mac meal differed at their local McDonald’s too – one cost $13.65 while another cost $15.10.
As McDonald’s restaurants are franchises, prices are set at a restaurant level and may differ across locations. But in this instance many assumed the price difference was due to app discounts or the cost of delivery (stock image)
A McDonald’s Australia spokesperson told Daily Mail Australia the brand is committed to to providing ‘great value’ to customers.
‘We’re committed to our “Value means more at Macca’s” promise, which includes providing our customers with exceptional everyday value, great customer service and 24/7 convenience,’ the spokesperson said.
‘Customers can get great value at McDonald’s through the MyMacca’s App – which offers great discounts, weekly deals and loyalty rewards – and through our year-round Loose Change Menu and Macca’s Bundles, which are available in participating restaurants nationwide.
‘Our Loose Change Menu provides great value on some of our most iconic menu items, including Frozen Coke from $1, Soft Serve Cone with Flake for $1.50, Hamburger for $2, Happy Meal for $5.75, and more.’
McDonald’s urges customers to get in contact with the customer service team with any questions or concerns they may have.
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Post source: Daily mail
