HSBC online banking has gone down for possibly hundreds of customers, it has emerged.Some users are reporting problems with logging into the busi
HSBC online banking has gone down for possibly hundreds of customers, it has emerged.
Some users are reporting problems with logging into the business internet banking service – with others experiencing issues with the online service as a whole.
‘Seems there is an issue with HSBC business banking this morning, error GBB-LON-1266,’ one customer tweeted.
Another wrote: ‘@HSBC_UK service down. Fix it pls (sic).’
‘@HSBC is your entire service down? No access to any banking whatsoever,’ a third user added.
HSBC customers are reporting problems with the online banking service (stock image)
Frustrated customers have tweeted HSBC asking how long their issues could last.
According to Down detector, users began reporting the online banking was down from around 8am today.
MailOnline has contacted HSBC for comment.
It was reported in February that more than 100 HSBC branches will close this year.
HSBC announced it would close 114 branches across the UK from April as it blamed the Covid pandemic for a decline in footfall.
The banking giant said those branches closing were serving fewer than 250 people a week, confirming its remaining network would total 327 after the new wave of closures.
HSBC previously said, after announcing the closures, that around 100 staff could leave the bank, but stressed that it hoped to redeploy all its employees at affected branches to other roles within HSBC, either to other branches or to a different position.
Jackie Uhi, HSBC UK’s managing director of distribution, said following the news: ‘People are changing the way they bank and footfall in many branches is at an all-time low, with no signs of it returning.
‘Banking remotely is becoming the norm for the vast majority of us.
‘The decision to close a branch is never easy or taken lightly, especially if we are the last branch in an area, so we’ve invested heavily in our ‘post-closure’ strategy, including providing free tablet devices to selected branch customers who do not already have a device to bank digitally, alongside one-to-one coaching to help them migrate to digital banking.’